Benefits of Telemedicine
Who else can benefit from Telemedicine?
Seniors
• People with low mobility will find the ease and convenience of the service helpful
• Minimal assistance needed to use the service
• No time limit discussing health with your Doctor
• Maintenance plans available
Employers/Employees
• Optimize employee absenteeism checks
• Reduce the number of ER visits
• Minimize employee HMO claims
• Low-cost family plans available
OFWs
• Native language speaking Specialists
• Maintenance outreach available
• Family coverage available
FREQUENTLY ASKED QUESTIONS
What is PNT Health?
PNT Health provides Patients with private and confidential medical consultations with our Nurses and Doctors via phone or video calls, 24 hours a day, 7 days a week.
What do I need to begin my teleconsultation?
You will need your personal information, care group or company name, and policy/ID number for verification.
How can I request for a teleconsultation?
Text our hotline and our Nurses will call you back to get your general information and take your medical history. After assigning you to our Doctors, one of our Doctors will call you back to conduct the teleconsultation. Please make sure that you have a strong mobile signal and are able to speak with the Doctor.
Can I do a video call or chat with a Doctor instead?
Should our Doctors require a video call, they can facilitate this for you. We do not use chatting for medical consultations. For it to be considered a valid medical consultation, Doctors require to speak directly with the Patient (or with a guardian/caretaker for minors and/or those with disabilities).
Will PNT Health be able to answer all medical questions?
Common medical cases that can be treated via telemedicine:
● Abrasions● Allergies● Arthritic pain● Asthma● Bronchitis● Bruises● Colds and flu● Cold sores● Cough● Diarrhea● Ear infections |
● Minor infections (e.g. skin or sore throat)● Insect bites● Minor lacerations● Lice● Pink eye or Conjunctivitis● Upper Respiratory Infections● Sinusitis● Minor skin inflammation and infections |
● Sprains and strains● Stye● Minor sports injuries● Urinary Tract Infections● Yeast infections● Vomiting● Mild dehydration● Fever (over 6mo, under 70yo)● Other minor conditions on a case to case basis |
Can I use PNT Health for emergency cases?
PNT Health services are designed to handle non-urgent, non-emergent medical issues. If you think you have an emergency, PROCEED TO THE NEAREST EMERGENCY ROOM OR CONTACT EMERGENCY SERVICES IMMEDIATELY.
Who handles the calls and consultations?
All triage and medical consultations are performed by qualified, licensed, and registered Filipino Doctors and Nurses.
Can I choose my own Doctor?
Doctors’ online hours vary. Follow up by the same Doctor can be scheduled. You may request this via our Nurses.
Does PNT Health have Specialists?
Yes! ALL our Doctors are specialists! We have specialists in pediatrics, internal medicine, OB-Gyn, rheumatology, family medicine, and integrative medicine practitioners. All are also cross trained in other specialties and are able to assist you with any of the common illnesses that can be treated by telehealth services.
What about the other specialists?
Our Doctors can make referrals to other medical sub-specialists on a case-by-case basis. Ad hoc specialist consultation pricing may apply and is not covered by PNT Health membership plans unless otherwise stated.
What other services does PNT Health have?
Other services include issuance of ePrescriptions, medical certificates, laboratory requests, and specialist referrals. We can also arrange a third-party pharmacy to assist in delivering your prescriptions. Please note that this service is only available in certain metro areas. Should you wish to take advantage of this service, please let your Doctor know.
How do I get my ePrescription/laboratory request/ medical certificate/referral letter?
You may request that this be sent via email or speak with the Doctors and Nurses via chat on our Facebook page.
Can I get prescription for any drugs via PNT Health Doctors?
Our Doctors do not process or dispense S2 medications as this requires a special license and must be completed by hard copies. You may contact your personal doctor for this type of request.
What other services are NOT included?
Other services DO NOT INCLUDE in-person check-ups, house calls, or laboratory tests. Our plans do not cover the cost of medication, hospitalization, or laboratory fees.
Are there PNT Health HMO, hospital, clinic, or laboratory affiliates?
PNT Health is currently not affiliated with any HMO provider, hospital, clinic, or laboratory.
Is there an age limit?
The service can be used and is useful for infants (we have excellent Pediatricians!) up to senior citizens, who may require greater chronic health management. However, we do not allow minors (17 years old and below) to be registered by themselves. If this is your case, speak to our Customer Care Representatives to find out the best plan for you. For it to be considered a valid medical consultation, Doctors require to speak directly with the Patient (or with a guardian/caretaker for minors and/or those with disabilities).
Do I have to be a Filipino citizen to become a member?
The service is open to all nationalities that reside in the Philippines. They must have at least a local mobile number that the Doctors can reach for the teleconsultation and speak Tagalog or English.
I’m an OFW and would like to use this service.
We have several ongoing programs that serve Filipinos all over the globe. Chat with us!
I have an entire Company/Organization/Cooperative/LGU/Group that I would like to cover. Can you help me?
Kindly email us at customercare@pnthealth.net and our Client Services Team can assist you with this.