Frequently Asked Questions

We commit to the privacy and confidentiality of the consultations and the data. We comply with the standards for the security of electronic protected health information as defined by the Health Insurance Portability and Accountability Act (HIPAA) in the USA.

What you expect to know more

How does this compare to a traditional physician encounter?

The interaction is very similar. In your case, the physician will ask pointed questions to assess the patient’s overall wellbeing. With a focus on the patient’s chief complaint, questions will be asked to assure the physician the patient is a candidate for treatment. If the physician has any urgent concerns about the patient’s health, you may refer to the appropriate level of care. This referral to an ER or specialist currently occurs only about 5% of the time (for urgent care type visits).

How can a physician treat someone without physically seeing you?

For most common or chronic illnesses, a telephone and video interaction can effectively replace an urgent care or emergency room visit when combined with a physician. The physician does not need a physical exam to diagnose and treat most acute urgent care illnesses.

Taking a thorough history is historically considered “90% of the evaluation” when coupled with the physician patient interaction. This is effective for diagnosis and treatment in a large majority of cases. How
patients feel can be just as important clinically as what their physical exam reveals, in most simple cases.

Is diagnosis without a physical exam effective?

Internal Medicine and Family Practice physicians have for many years evaluated patients, while on call, that they have nether seen or examined. Evidence that this modality of treatment is effective comes from decades of primary care physicians treating their patients effectively over the phone, when on call, after hours and on weekends.

Our powerful, user-friendly telemedicine technology, which combines instant doctor access via audio or a best-in-class video solution, improves what has already been established as successful, with new digital technology that advances this interaction. Physicians can see patients through our video link and thus receive ample information to diagnose a majority of acute common illnesses.

Do physicians prescribe medication?

Yes, if the diagnosis warrants treatment as a physician you will be able to prescribe a medication for a patient.

Is the process complicated to see the physician?

Not at all. The system was designed by doctors with patient’s needs in mind, to make the overall experience very easy and intuitive. We have designed our system to optimize the experience based upon the patients’ device of choice (phone, computer or mobile device) for the visit.

Is my medical information secure?

We are committed to safeguarding and protecting all personal information, including medical information about the patient. We employ administrative, physical, and technical measures designed to safeguard and protect information under our control from unauthorized access, use, and disclosure. These measures include encrypting your personal information when we store it or transmit it, and using secure servers that we back up daily. We are designed to be fully HIPPA compliant. At PNT Health we take security very seriously and have made it a focus of our platform.

How do I ensure that consultations are conducted in a consistent, medical appropriate manner?

By using clinical protocols, i.e. no narcotics or lifestyle medication. Deciding on the age of Pediatrics to be seen in advance. Knowing where to send patient’s for an emergency etc. Basically general practice guidelines. This keeps the interactions consistent.